Can not change my payment method

Arsalan · September 2019

I want to add a new master card number but it says I have reached the maximum payment method. Moreover, I can not remove the previous one.

Fling · September 2019

You have to contact Fizz support so they can reset the limit for you.

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

You're logged into your Fizz account.
You're active on a help page such as https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
Simply click on the chat bubble that appears at the bottom on the right.
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If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

What payment methods can I use?

You can use a Visa or Mastercard credit card, or a Visa Debit card to pay for your Fizz plans.

Other cards such as debit cards, American Express (Amex), Dinners, and others are not accepted. Foreign credit cards are also not accepted.

Once your payment method has been added to your Fizz account, you must associate it to each plan you want to pay with that card. That is not done automatically. To associate your payment method to each of your plans:
1. Log into your Fizz account.
2. Select the plan, and click on Manage/Payment method

IMPORTANT

When you enter the information for your payment method, the billing address associated to your card must correspond to the address you declared to your bank for that card. The right info must be entered in the corresponding fields, and the address needs to be 100% identical. Pay attention to the following items: