I can't make payment

Khalid A. #6122
Khalid A. #6122 Posts: 2 ✭✭
in My Mobile
My account is frozen. I tried several times to make paiement but it isn't work. Informations about y card are correct and theire is enoghe funds on it.

Answers

  • Mike
    Mike Posts: 21,570 ✭✭

    Then you should contact the support

    CHAT


    Go to this page https://fizz.ca/en/contact-us, if you are not connect login

    The business hours: every day from 8 a.m. to 9 p.m. (EST).

    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Jaquesdoo
    Jaquesdoo Posts: 119 ✭✭
    seems like fizz is under going something. A lot of people has problems today.
  • Fizzy
    Fizzy Posts: 11,798 ✭✭

    When this happens, you have to contact Fizz support to reset the limit for you.

     

    The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

     

    • You're logged into your Fizz account.
    • You're active on a help page such as https://fizz.ca/en/contact-us
    • Simply click on the chat bubble that appears at the bottom on the right.
    • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
    • You have disabled any ad blockers in your browser.

     

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

  • TrainFood
    TrainFood Posts: 144 ✭✭
    Had the same problem once, contact fizz they will fix the problem.
This discussion has been closed.

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