maximum number of credit cards on my account / but i have yet to register for anything

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i keep trying to register for an internet plan but when i submit my card info, the system sais i have the maximum number of cards on my account, yet i havent registered for anything

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  • Mike
    Mike Posts: 20,848 ✭✭
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    It is a security features you need to contact the support in order to reset it

    CHAT

    Go to this page https://fizz.ca/en/contact-us, if you are not connect login

    The business hours: every day from 8 a.m. to 9 p.m. (EST).

    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Jaquesdoo
    Jaquesdoo Posts: 119 ✭✭
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    You need contact fizz to reset your attempts.
  • Annick M. #1972
    Annick M. #1972 Posts: 328 ✭✭
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    This is the kind of problem that needs customer services. You can contact them by chat in solution hub at the bottom of the page the chat bubble appears. You can also contact them by facebook or messenger.
  • Fizzy
    Fizzy Posts: 11,029 ✭✭
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    When this happens, you have to contact Fizz support to reset the limit for you.

     

    The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

     

    • You're logged into your Fizz account.
    • You're active on a help page such as https://fizz.ca/en/contact-us
    • Simply click on the chat bubble that appears at the bottom on the right.
    • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
    • You have disabled any ad blockers in your browser.

     

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

  • Fizzy
    Fizzy Posts: 11,029 ✭✭
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    It can happen when you've had too many failed attempts to register your credit card.

     

    What payment methods can I use?

     

    You can use a Visa or Mastercard credit card, or a Visa Debit card to pay for your Fizz plans.

    Other cards such as debit cards, American Express (Amex), Dinners, and others are not accepted. Foreign credit cards are also not accepted.

     

    Once your payment method has been added to your Fizz account, you must associate it to each plan you want to pay with that card. That is not done automatically. To associate your payment method to each of your plans:
    1. Log into your Fizz account.
    2. Select the plan, and click on Manage/Payment method

     

    IMPORTANT

    When you enter the information for your payment method, the billing address associated to your card must correspond to the address you declared to your bank for that card. The right info must be entered in the corresponding fields, and the address needs to be 100% identical. Pay attention to the following items:

     

    • The name of the street (Ave, avenue)
    • Special words (Saint, St, Ste)
    • Hyphens
    • Spaces
    • Spelling

     

    Tip: Make a copy and paste of what is written in your bank account.


    If the address and postal code that you associate to your payment method are not identical to that declared to your bank, you won’t be able to add this payment method.

     

    Having difficulties, and you reached the maximum number of attempts? 

    If a message informing you that you have reached the maximum number of attempts pops up, contact our Customer Service team: log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during our business hours.

  • Andréanne G. #4496
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    This seems like a bug, contact fizz chat
  • Gilles
    Gilles Posts: 1,340 ✭✭
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    One year for this question, whizz can you please close it.
  • Gilles
    Gilles Posts: 1,340 ✭✭
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    12 months for this question, whizz can you please close it.
This discussion has been closed.