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The wifi doesnt work

I did all the steps the lights match but I can't connect ?


  • Mike
    Mike Posts: 18,409

    Try to make a factory reset

    this is the guide


    you can also contact the support


    Go to this page https://fizz.ca/en/contact-us, if you are not connect login

    The business hours: every day from 8 a.m. to 9 p.m. (EST).

    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.


    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)


    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • I agree to reset it to factory. usually there is a Botton in the back , you need a pen to hold it for 10 seconds to reset.
  • Fizzy
    Fizzy Posts: 6,450

    Is this a new installation?


    You may have to do some troubleshooting to determine the problem.


    - Can you connect a computer to the Fizz modem via ethernet cable? You will be able to check if the internet is working.


    - Go to on your browser. Logon with user cusadmin and the password that was given to you. You can be able to check your wifi status and see your password


    - Do you have another device (phone, tablet, etc) you can check the wifi with?

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