If it is rebooting on its own, there must be a problem.
Shut it down for a few minutes (or longer) to let it cool down.
Remember to place the modem
- in upright/tower position
- in an area away from other heat producing devices.
- in an area that has sufficient air flow.
If problem persists, you should chat with Fizz support.
The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.