20% of the sms messages are failing to send?
Anyone else experiencing this issue?
Answers
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Did you already try to put the phone in airplain mode for 30 seconds or reboot the phone9
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Restart the phone. also you can check if its the service problem by the following website.
https://fizz.ca/en/faq/status-services6 -
i got the same problem sometime when i am in wifi only, because the iphone use iMessage to send sms, and it happend sometimes in roaming. Be sure to check the Cellular Network (fizz or other LTE).
It's not like Mail, if the sending fail, it wont try latter, you need to retry manually9 -
Yeah, I have rebooted my phone multiple times, it isn't local to the phone. This issue usually occurs when I am texting too fast and the fizz server isn't able to keep up. Maybe they have some kind of throttling on to prevent DDOS or spam or the load on their servers is too high.8
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Are any of the parties involved (including yourself) using iPhone? If iMessage is enabled, then you need to have data or wifi to send and receive messages.
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We are currently in the Fizz stablization period.
Does this "glitch" happen only with certain parties who are using carriers (like Bell/Telus)?
And the texts going through to Fizz and Rogers parties are fine?
If yes to both, your account may need to be reset. You should contact Fizz support.
The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.
- You're logged into your Fizz account.
- You're active on a help page such as https://fizz.ca/en/contact-us
- Simply click on the chat bubble that appears at the bottom on the right.
- You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
- You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
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I have not met this before.
It might due to the period situation, try to contact Fizz.
Good luck!7 -
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Yes i sometimes lost sms or get them one day after been sent, but i cant find the causes4
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If you are on android you can downlaod the google app it works good .2
