Why Connection is not working?

Why the wifi is not working? Although I pay the payment


  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 19,165
    It seems to be a problem with the DNS
    Did you try to reboot the router or to reload the factory default configuration
  • Fizzy
    Fizzy * 1Go de ma part + 50$ code référence Fizz => 66KGA <= $50 Fizz Referral code + 1GB data from me *Posts: 7,124

    As suggested, did you restart the modem?

    If issue continues, try resetting it.  You can reset it to its factory settings by holding down the reset button on the back of the device for ten (10) seconds.

    Try a ethernet (hardwired) connection to the modem to see if you can connect.

    If problem persists, you can chat with Fizz support.

    The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.


    • You're logged into your Fizz account.
    • You're active on a help page such as https://fizz.ca/en/contact-us
    • Simply click on the chat bubble that appears at the bottom on the right.
    • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
    • You have disabled any ad blockers in your browser.


    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

  • Gates
    Gates Posts: 833

    In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button.

  • jeedey
    jeedey Posts: 83
    Simply reboot the router and put it back to factory default configuration.
  • Check that the coaxial is connected properly. Reset the modem. If those both fail then contact support.
  • Did you fix it?