Failed payment

Ibtissam B.
Ibtissam B. Posts: 3 ✭✭
in Internet
I just received an sms and email saying that the monthly payment didn’t go through for my Fizz home Internet service, while my bank sent me another sms showing the charge is pending on my credit card.
Is that a bug or just Fizz showing their dark side now that I have activated my mobile and home Internet services with them?

Answers

  • Mike
    Mike Posts: 21,577 ✭✭

    You must contact the support since they are the only one that can verify

    CHAT

    Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login

    The business hours: every day from 8 a.m. to 9 p.m. (EST).

    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

     

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

     

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

     

     

  • Fizzy
    Fizzy Posts: 11,802 ✭✭

    I hope this isn't a new bug.

    Contact Fizz support via chat to get it resolved.

    If your internet was cut, I hope service will be restored soon.

This discussion has been closed.

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