Did not receive my ne sim card , what do I do next ?
Answers
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You have to order and pay for another SIM card here: https://zone.fizz.ca/dce/customer-ui-prod/#/simcard/order
Once you you activated, you'll have to contact Fizz support to request $10 refund for the first SIM card that you did not receive.
The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. To chat with Fizz, make sure that:
- You're logged into your Fizz account.
- You're active on a help page such as https://fizz.ca/en/faq/i-ordered-sim-card-how-long-will-it-take-to-arrive
- Simply click on the chat bubble that appears at the bottom on the right.
- You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
- You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
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If you need a referral code, this is mine 5JATM. You will receive 25$ after 2 months, no bad.
ps: The referral is valid when you create your plan.
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Fizzy has the correct answer and don't forget to use a referral code when you activate your plan in order to get your 25$ bonus. Every Fizz member has a code so if you have a friend, use his code and if not, I'm sharing you my code : NBW2F4
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In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button.
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