What is Fizz technical support doing?

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Kovid
Kovid Posts: 588 ✭✭
I was charged twice for the payment cycle beginning on September 2nd. 19 days larer, I am still waiting for the refund. In many instances, customer service tells me that technical support is working hard on it.
The last 4 billing cycles, I was charged every time for data upgrades. I finally got an email from Fizz claiming that the problem has been fixed.
Should I wait for another 4 months to get refunded for the double billing?
Is this Fizz best standard of customer service? Wow!

Answers

  • Victor C. #1356
    Victor C. #1356 Posts: 219 ✭✭
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    No idea why some account have all this nightmares, my wife had so many that she moved out, I don't have any but also because I haven't change anything in my plan (to scare to do that)
    I hope you get your problem fixed soon
  • Gates
    Gates Posts: 835 ✭✭
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    I hope things settle for you quickly.
  • Fizzy
    Fizzy Posts: 11,263 ✭✭
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    They are working on it!

    Hope you will get your refund before your next billing cycle.

     

    When your question has been answered, please close your post by clicking on the button "Make best answer".

  • Jaquesdoo
    Jaquesdoo Posts: 119 ✭✭
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    they make our network more stable
  • Kovid
    Kovid Posts: 588 ✭✭
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    After 2 months, I still didn't receive the refund for the double billing even though a ticket was initiated. At that point, I contacted customer service again and the rep decided to provide the refund but neither technical support nor the finance department resolved the ticket.
This discussion has been closed.