did not recieve sim cards yet. i requested 3 in total i got 1 and the other 2 not yet !

Yousef N.
Yousef N. Posts: 1 ✭✭
in Your Fizz Account
Hi i requested 3 sim cars in 2 orders.. 1 order wurh 1 sim card and the other 2 in the 2nd order
i recieved so far 1 of them and the other 2 still waiting and its been since late august.
could please update me with when is it gonna be arrived ?

Answers

  • Mike
    Mike Posts: 21,680 ✭✭

    Did you check on the site?


    https://fizz.ca/en/faq/i-ordered-sim-card-how-long-will-i...

    and

    https://fizz.ca/en/faq/i-ordered-sim-card-but-havent-received-it-what-do-i-do


    But I believe that are stolen

     
    Contact the support

    CHAT

    Go to this page https://fizz.ca/en/contact-us, if you are not connect login

    The business hours: every day from 8 a.m. to 9 p.m. (EST).

    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messangerhttps://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your accountOnce logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Fizzy
    Fizzy Posts: 11,899 ✭✭

    Below is info on how to contact Fizz support.

     

    Usually they will ask you to order another SIM card and activate when you receive it. Then they will process the refund for any missing/lost SIM card you ordered, but did not receive.

     

    The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

     

    • You're logged into your Fizz account.
    • You're active on a help page such as https://fizz.ca/en/contact-us
    • Simply click on the chat bubble that appears at the bottom on the right.
    • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
    • You have disabled any ad blockers in your browser.

     

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

  • redhead
    redhead Posts: 857 ✭✭
    You can also check with the carrier.
  • Gates
    Gates Posts: 835 ✭✭

    In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button.

  • Nathaniel G.
    Nathaniel G. Posts: 50 ✭✭
    Their is maybe a bug because you command 3 sim card and the systems think that a error
  • GOAT
    GOAT Posts: 227 ✭✭
    Contact Fizz support on Facebook.
  • Andréanne G. #4496
    Andréanne G. #4496 Posts: 83 ✭✭
    You should try to contact fizz
This discussion has been closed.

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