didn't received card？

Yue Y.

I ordered the phone card of fizz online on September 4th, but I still haven't received it until today. I inquired that it was returned to the merchant because my address was wrong. May I ask if I can apply for a refund and buy it again after I modify the address?

Mike

Usually the support ask to buy a new one and when you receive it to ask for a refund.

Fill free to contact them

CHAT

Go to this page https://fizz.ca/en/contact-us, if you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messangerhttps://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your accountOnce logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Katia D. #9229

Just change your address in your profile and ask to another card

__________

Have a look at this page : https://fizz.ca/en/faq/who-is-delivering-my-sim-card-how-do-i-track-my-shipment-contact-the-shipper

It'll explain you in details all the process.

Fizzy

Did you already chat with Fizz customer service to confirm the SIM card was returned to sender?

 

You should also discuss with Fizz support to determine the best course of action. They usually prefer that you order another SIM card and they will refund you for the first SIM that you did not receive, when you activate your account.

 

When your question has been answered, please close your post by clicking on the button "Make best answer".

Irene

Order a new one, and ask for a refund when you received it.

If you need a referral code, this is mine 5JATM. You will receive 25$ after 2 months, no bad.

ps: The referral is valid when you create your plan.

Gates

In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button.