change address for wifi ?

Aly K.

HI so apparently I entered my address wrong (forgot to add the appartment extension) so I can't get my wifi installed even when the installer came. how can I change my address for the account?

Fizzy

I think you have 2 options.

Option 1: https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service

Option 2: Contact Fizz support for help

 

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

 

• You're logged into your Fizz account.
• You're active on a help page such as https://fizz.ca/en/contact-us
  
• Simply click on the chat bubble that appears at the bottom on the right.
• You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  
• You have disabled any ad blockers in your browser.

 

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Mike

I will contact the support to be sure