Save button doesn’t work when adding my billing address?

Colyn
Colyn Posts: 1 ✭✭
in Internet

I added my new credit card info into payment options, but when it came

time to add a billing address, the save button was just decoration. It wouldn’t serve any functional purpose because no matter how many times I pressed it on my screen, the address wouldn’t save and the page would remain unchanged. 

Answers

  • Mike
    Mike Posts: 21,597 ✭✭
    Probably is not able to verify the address, you should contact the support

    CHAT

    Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login

    The business hours: every day from 8 a.m. to 9 p.m. (EST).

    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messangerhttps://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your accountOnce logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Fizzy
    Fizzy Posts: 11,823 ✭✭

    Please read this: https://fizz.ca/en/faq/what-is-the-difference-between-my-home-address-billing-address-and-shipping-address

     

    Your billing address is the adress requested when you add a new payment method. The address you associate with your credit card must be the same as you gave to your bank to be accepted.

     

    If problem persists, please provide more info here or you can contact Fizz support.

     

     

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