why I have been charged $18 as an Activation Fee?
Also, by accident I called to an international number...it went though!...i could make an overseas call when my plan is supposed NOT to be able! Im affraid the phone of my wife is in the same situation. Pls we need some answers to this issue. We were not supposed to have "international calls plan".
Thanks for your help.
Regards,
Gerardo Rojas
Answers
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You were not charged an activation fee. The $18 was either for you sim cards, or it was your first month's payment. If you were charged for the first month twice, this was in error and you should contact customer service to initiate a refund.1
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Goto "My plans" (https://zone.fizz.ca/dce/customer-ui-prod/#/account/plan) and look into your "Transaction HIstory" to see details of your transaction2
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The only initial fees are $10 for ordering SIM card and your first month's plan fee.
There can be additional fees if you purchased an Add-On or added funds to your Wallet.
Check your credit card statement or your Fizz account to see the payment transaction history.
As for calling long distance, you need to have an International calling Add-On or funds in your Wallet to make those calls.
If you are able to call without them, then you have a glitch. No worries, you will not be charged as there are no surpise bills with Fizz.
You may report the error to Fizz support here.
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Check the transaction history to see what is the 18$
Your Fizz Transaction history lists every transaction you have made to pay for each mobile plan on your account. Transactions you may see here include monthly plan payments, deposits to your Wallet or Add-On purchases.
To see a list of all your Fizz transactions:
- Go to My Plans in your Fizz account.
- If you have more than one plan, choose the plan you wish to see transactions for.
- Scroll to the bottom of the usage summary and click on Transaction history.
Or contact the support
CHAT
Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messangerhttps://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your accountOnce logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
1 -
Check the transaction history to see what is the 18$
Your Fizz Transaction history lists every transaction you have made to pay for each mobile plan on your account. Transactions you may see here include monthly plan payments, deposits to your Wallet or Add-On purchases.
To see a list of all your Fizz transactions:
- Go to My Plans in your Fizz account.
- If you have more than one plan, choose the plan you wish to see transactions for.
- Scroll to the bottom of the usage summary and click on Transaction history.
Or contact the support
Or contact the support
CHAT
Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messangerhttps://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your accountOnce logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
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