data on android?

Nicolae L.
Nicolae L. Posts: 1 ✭✭
in Internet
Data on android not working even after manually configuring APN as per instructions

Answers

  • Mike
    Mike Posts: 21,694 ✭✭

    Is your phone compatible?

    Did you already restart the phone or reboot it?

     

    If these does not work contact the support

    CHAT

    Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login

    The business hours: every day from 8 a.m. to 9 p.m. (EST).

    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

     

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    Your can also send a message via facebook messangerhttps://facebook.com/fizzca and click send a message (this is a bit slower)

     

    CONTACT FORM

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  • TheDean
    TheDean Posts: 45 ✭✭

    Some folks have had luck by turning on airplane mode for 30 seconds and then back on.  Others report that restarting the phone kicks data in gear.

     

    If that doesn't work, make sure that roaming is enabled.  Depending on where you are it may be necessary.

     

    I've had luck with setting my preferred network from LTE to 3G, depending on where I am.

     

    Good luck.

     

     

  • Allison W.
    Allison W. Posts: 1,272 ✭✭
    Are you sure the APN is properly configured? Typos sometimes happen.
    .
    Are you within the Fizz subscription area? Outside of that, roaming must be enabled for data to work.
  • Fizzy
    Fizzy Posts: 11,911 ✭✭

    Which phone model are you using? Make sure your phone is compatiable with Fizz for data: https://fizz.ca/en/faq/compatible-devices

     

    Logon your Fizz account to ensure all is well with your plan.

    To test, can you try your SIM card with another phone?

  • Gates
    Gates Posts: 835 ✭✭

    In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button under the answer you deem to be the best.

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