Why you don't apply the changes that i adjust my plans every month,?

ali A. #7737

My plan does not change for third time?! From first day that i've got this sim card i need to change my coverage from quebec to canada but although i adjuste my plan every month it does not aplly and fizz charge me wrongly as my first plan cost.what can i do?!

Fizzy

Make sure you are following Fizz's instructions: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan

 

If the changes are not being applied, please contact Fizz support.

 

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

 

• You're logged into your Fizz account.
• You're active on a help page such as https://fizz.ca/en/faq/resolving-issues
  
• Simply click on the chat bubble that appears at the bottom on the right.
• You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  
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If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Fizzy

If you are having the same issue with your plan for the third time, Fizz may be having technical issue with your account. If they are unable to solve the issue, you can ask if they can create a new account for you and "move" your plan over to the new account. Perhaps this is an option that will free you from your glitched account.

Zef

Same happened to me.ImCustomer Service said: because of stabilization period and always I can buy adds(23 $ for 1 Gb in States)

Gswim

Did you contact Customer Service?
Maybe you should ask for a little compensation, some free minutes to Canada or free data.
Customer Service
Please check the info provided on the following link: https://fizz.ca/en/contact-us.
You can also send a message by Facebook Messenger: https://facebook.com/fizzca.
Hope your problem will be resolve soon

Gates

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