Unsuscribed and charged?

Jennifer O. #10592

Hello, I subscribed in February 2019 and I had to travel for some months, then I unsubscribed for the time I was away. When I came back Fizz was charging me 7.25 each month without using the service, now I have subscribed again and it is not only charging me my monthly usage but also it is charging me the same 7.25. I want a refund of all those charges and an explanation, my boyfriend is going through the same issue. Could someone give me a decent customer service since there is no phone to call?

Mike

What? you unsubscribe and the charge you?

Here how to contact the support

 

 

CHAT

Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messangerhttps://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your accountOnce logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Fizzy

It sounds like you may changed your plan to the one with minimal cost, but you have not actually unsubscribed.

Check this Fizz FAQ on how to unsubscribe https://fizz.ca/en/faq/unsubscribe

 

If there is a problem, you can contact Fizz support for help.

 

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

 

• You're logged into your Fizz account.
• You're active on a help page such as https://fizz.ca/en/faq/resolving-issues
  
• Simply click on the chat bubble that appears at the bottom on the right.
• You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  
• You have disabled any ad blockers in your browser.

 

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Gates

In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button under the answer you deem to be the best.