Account frozen, i paid and still no service?

Karim M. #10535

I paid my bill late because my credit card expired. I paid, they reveived my payment 12 hours from now and still, no service. Plus, I'm trying to contact them but ghere's no chat bubble to be seen.

Mike

If you paid yesterday should work right now. We are talking about mobile or residential internet?
try this
Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login

Gswim

If Still not working contact Customer Service
https://fizz.ca/fr/nous-contacter

Fizzy

Read Fizz's FAQ regarding payment issues: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

If you require assistance with this issue, please contact Fizz support.

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

 

• You're logged into your Fizz account.
• You're active on a help page such as https://fizz.ca/en/faq/how-do-i-fix-payment-issue
  
• Simply click on the chat bubble that appears at the bottom on the right.
• You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  
• You have disabled any ad blockers in your browser.

 

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Gates

In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button under the answer you deem to be the best.