If you need a referral code, this is mine 5JATM. You will receive 25$ after 2 months, no bad.
ps: The referral is valid when you create your plan.
Order à new one and contact the support for a refund for the one you haven't received.
The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
When your question has been answered, please close your post by clicking on the button "Make best answer".
In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button under the answer you deem to be the best.