Sim Card not Delivered
I ordered on august 29 and the delivery company says that they delivered alredy??? 4656175
Answers
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You should order a new one after receiving it ask for refund
this is the full guide
https://fizz.ca/en/faq/i-ordered-sim-card-but-havent-received-it-what-do-i-do
if you want to contact the customer service here the procedure:
CHAT
Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messangerhttps://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your accountOnce logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
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If you need a referral code, this is mine 5JATM. You will receive 25$ after 2 months, no bad.
ps: The referral is valid when you create your plan.
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Please note that you have reached the Fizz community forums, where regular users such as you and I discuss our experiences with Fizz and help each other out as best we can. Wile Fizz support may jump in from time to time this is not the most convienient way to get in touch with them. It's not that we don't want to help (I wish I could), it's rather that the normal folks posting here literally do not have the means to assist you with something like this.
Your best option is to get Fizz support on chat as Mike suggested.
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When your question has been answered, please close your post by clicking on the button "Make best answer".
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In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button under the answer you deem to be the best.
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