You plan does not permit this action?

Karina M.

Since yesterday, I cannot send text messages, make calls or receive calls. I get the error 38 when trying to send a text, and the above message when I try to make a call.
I have rebooted my phone. Connected and disconnected from the Fizz network. Tried my SIM card with someone else's phone (didn't help, same problems), chatted with 2 Fizz representatives, and still no solutions.
Help please!

Fling

Contact the support for mode help

 

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

 

• You're logged into your Fizz account.
• You're active on a help page such as https://fizz.ca/en/faq/resolving-issues
  
• Simply click on the chat bubble that appears at the bottom on the right.
• You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  
• You have disabled any ad blockers in your browser.

 

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Karina M.

Thank you Fling, I've been trying all day since yesterday morning and there is no chat bubble. And no answer on Facebook chat either.

Mike

Click on this link
https://fizz.ca/en/faq/resolving-issues
if you are connected you should be able to have the chat bubble

Fizzy

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