How do I sign on to my account?
Answers
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Did you use the same account to login to the community?
If you use a different one, probably you forgot the password, you need to ask for a new one from the login page.
Go here, you will find the instructions
https://fizz.ca/en/faq/how-do-i-reset-my-fizz-password3 -
Are you getting this message? Your account is locked because you did not validate your email within 24 hours. Please reset your password.
Read this Fizz FAQ if you're unable to log on your Fizz account
If problem persists, you will need to contact Fizz support.
The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.
- You're logged into your Fizz account.
- You're active on a help page such as https://fizz.ca/en/faq/resolving-issues
- Simply click on the chat bubble that appears at the bottom on the right.
- You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
- You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
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