i cant access my account?

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nawel N.
nawel N. Posts: 1 ✭✭
in About my account
I forgot to confirm my email and now i cant access my account

Answers

  • Gswim
    Gswim Posts: 543 ✭✭
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    Get help from Customer Service, you can contact them in private by chat :
    Please check the info provided on the following link: https://fizz.ca/en/contact-us.
    You can also send a message by Facebook Messenger: https://facebook.com/fizzca.
    Have a great day!
  • Gswim
    Gswim Posts: 543 ✭✭
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    If you haven't confirm your monthly plan and you need a reference code, here's mine DKJR7
    If you use it, we will both get a 25$ credit on your 3rd payment :)
  • Mike
    Mike Posts: 20,729 ✭✭
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    If you never activate your plan you can create a new one
  • Irene
    Irene Posts: 4,105 ✭✭
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    If you need a referral code, this is mine 5JATM.

    You will receive 25$ after 2 months, no bad.ps: The referral is valid when you create your plan.

  • Takion
    Takion Posts: 330 ✭✭
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    you can try to logon again and in the section there is an option forgot password it should reset the info and let you in
  • Fizzy
    Fizzy Posts: 10,902 ✭✭
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    Are you getting this message? Your account is locked because you did not validate your email within 24 hours. Please reset your password.

     

    Read this Fizz FAQ if you're unable to log on your Fizz account

     

    If problem persists, you will need to contact Fizz support.

     

    The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

     

    • You're logged into your Fizz account.
    • You're active on a help page such as https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    • Simply click on the chat bubble that appears at the bottom on the right.
    • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
    • You have disabled any ad blockers in your browser.

     

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

  • Gates
    Gates Posts: 835 ✭✭
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    In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button under the answer you deem to be the best.

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