Activation Pending ?

Georgeta M. #10188

Hi , I created my plan today and completed the form to transfer the number to Fizz. It said to wait 2 hours for the confirmation e-mail. Is been 6 hours now. Is this because today is Sunday and I have to wait for a week day?
Please let me know.

Allison W.

There might be a delay due to it being sunday, or it might be hung up on your previous provider's side. Your old sim/account should continue to work in the mean time. Once it stops working, the transfer is almost finished.

redhead

Six hours is quite long, but I think that is what it took for my wife as it happened sometime overnight.

J D. #792

contact support if you do not get a confirmation text after 24hrs. I guess probably depends which method you choose to use to transfer your number. I have activated 4 lines, 1 of them took more than 12hrs. Usually is within 1hr.

Gswim

Like Allison Saïd your old SIM will work if thé transfer is not done. But as soon as you see fizz at thé top corner left of your phone thé transfer is done. For me, the transfer was done but I've never received thé email confirmation.

Fizzy

Your transfer should be complete by now. The process is pretty much automated and runs 24/7 as long as you provide the correct information: phone number, old provider account number and exact full name registered on the account.

Also the old provider account needs to be kept alive/active.

 

You will know the transfer is complete when the old provider SIM card stops working and your old provider account automatically closes.

 

 

If a mistake was made, you will have to contact Fizz support for assistance.

 

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

 

• You're logged into your Fizz account.
• You're active on a help page such as https://fizz.ca/en/faq/resolving-issues
  
• Simply click on the chat bubble that appears at the bottom on the right.
• You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  
• You have disabled any ad blockers in your browser.

 

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Fizzy

Please close this post by clicking on the button Make this a best answer?