upgrade cancel

Veranika

Ive added 250mb upgrade to one of my lines and it is "Pending activation"
How can I cancel it ? I want to add it to another line, I hope that won't take 2 months...

Fizzy

Logon to your Fizz account.

 

Click on the upgrade to remove it.

Now select the ugrrade again and apply it to the mobile plan you want.

 

If this does not work, you can contact Fizz support to say there's a mistake and you wish to make a change.

It's better than waiting 2 months...

Veranika

It is not working ,
it shows "Pending activation" in both screens (first and second screenshots attached)
when I click on any > detailed info is opened (third screenshot), nothing is removed

Fling

After you've added it, it's to late for cancel.
.
Take a look of what Fizz say about your upgrade. They say if it's pending mode it’ll be applied to your plan come your next payment cycle (and will, at that time, show the “active” status).
.
"Your upgrades can have any one of the following status:
1 * In use: you’re currently enjoying this upgrade every month. If you click on it, you’ll have the option to remove it from your plan.
2- Pending activation: you chose to activate this upgrade, and it’ll be applied to your plan come your next payment cycle (and will, at that time, show the “active” status).
3- Pending removal: this upgrade was active, and you chose to remove it from your plan, which will be done come your next payment cycle.
4- Available: you can choose to activate it on one of your plans. "
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Read about it in this link
https://fizz.ca/en/faq/what-do-i-receive-my-rewards-program

Mike

You need to wait the next billing cycle only them you can replace it

Gates

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