Have problem on incoming and outgoing calls?

Liang T.
Liang T. Posts: 4 ✭✭
in My Mobile
In a sudden my cellphone can’t call in and out, while the message and data are still working so far.

Answers

  • Mike
    Mike Posts: 21,581 ✭✭
    Try to put your phone in airplane mode for 30 seconds, sometimes it helps
  • Fizzy
    Fizzy Posts: 11,806 ✭✭

    Try restarting your phone.

     

    Which phone model are you using?

  • Gswim
    Gswim Posts: 543 ✭✭
    a phone reboot might help.
  • Liang T.
    Liang T. Posts: 4 ✭✭
    I tried the above methods while still not working; i call my number from home and it says “the number is not in service please check the number and call again!” Cellphone model IPhone 7 Plus
  • Fizzy
    Fizzy Posts: 11,806 ✭✭

    It looks like you no longer have a calling plan.

    Please login your Fizz account to check your plan status.

     

    If problem continues, you may have to contact Fizz support for help.

     

    The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

     

    • You're logged into your Fizz account.
    • You're active on a help page such as https://fizz.ca/en/faq/resolving-issues
    • Simply click on the chat bubble that appears at the bottom on the right.
    • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
    • You have disabled any ad blockers in your browser.

     

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

  • Liang T.
    Liang T. Posts: 4 ✭✭
    My plan looks fine and I double checked my service agreement, i have a Canada plan with unlimited minutes! What do you mean I do not have a calling plan?
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