Is the phone connected to the videotron router? If yes you should contact vidéotron.
If you want to contact Fizz support, here below how to do so
Go to this page https://fizz.ca/en/contact-us, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
Unfortunately Fizz does not offer Internet Phone service.
You will have to contact Videotron for a solution.
They may tell you have to use Videotron internet
or you can opt to port your home phone to any other provider.
Was your previous internet provider Videotron?
If you did not already call to cancel, your service with them is still active.
If this is the case, you now have 2 internet lines. Which one to keep...
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