Billing address won't work and maximum card error

Dominic B. #9917

My billing address is invalid and that message turns in a maximum card reached message. I have an australian card and it doesnt work with my australian address or even my Canadian address

Fling

Contact the support for help
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CHAT
Go to this page ,https://fizz.ca/en/contact-us  if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
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Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

Fizzy

There are now 2 problems. You will have to get a Canadian credit card having your Canadian address. For the maximum card reached message, you will have to contact Fizz customer service to fix this.

 

Having difficulties, and you reached the maximum number of attempts? 

 

If a message informing you that you have reached the maximum number of attempts pops up, contact FIZZ Customer Service team: log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during Fizz business hours.

 

 

Here is more info from FIZZ FAQ...

 

What payment methods can I use?

 

You can use a Visa or Mastercard credit card, or a Visa Debit card to pay for your Fizz plans.

Other cards such as debit cards, American Express (Amex), Dinners, and others are not accepted. Foreign credit cards are also not accepted.

 

Once your payment method has been added to your Fizz account, you must associate it to each plan you want to pay with that card. That is not done automatically. To associate your payment method to each of your plans:
1. Log into your Fizz account.
2. Select the plan, and click on Manage/Payment method

 

IMPORTANT

When you enter the information for your payment method, the billing address associated to your card must correspond to the address you declared to your bank for that card. The right info must be entered in the corresponding fields, and the address needs to be 100% identical. Pay attention to the following items:

• The name of the street (Ave, avenue)
• Special words (Saint, St, Ste)
• Hyphens
• Spaces
• Spelling

 

Tip: Make a copy and paste of what is written in your bank account.

If the address and postal code that you associate to your payment method are not identical to that declared to your bank, you won’t be able to add this payment method.

Fizzy

Please note FIZZ states: Foreign credit cards are not accepted.

Mike

You need to contact the support to reset the credit card limit, and you must use a credit card with a province of quebec address or ottawa area

PeterWu

Try contract those guys worked in fizz

Gates

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Dominic B. #9917

I don't have an australian credit card, its an australian debit card. I know people who have used their australian debit cards and it has worked, yet mine wont.

Fizzy

@Dominic, are you sure your friends are using their Austrialian debit card to pay for Fizz?

Please confirm with them and what country/address are they using.

 

Because Fizz isn't supposed to accept foreign cards.