60 Min Call Addon Disappearing?

Jacob P. #3463
Jacob P. #3463 Posts: 2 ✭✭
in My Mobile
I purchased 60 mins of call for $3 on 07.17.2019. According to the add on that lasts for 60 days but today I see I have 0 minutes indicated in my plan. Need to know where my minutes went!

Answers

  • Mike
    Mike Posts: 21,577 ✭✭

    Try to clear the browser cache, when your plan is renew it. They are not valid for 60 days.

     

    Add-Ons are active immediately. They’re valid until the end of your next payment cycle.

  • Yelena
    Yelena Posts: 1,861 ✭✭
    Addons are valid until the end of the following payment cycle, and it might be less than 60 days. For example, if your payment cycle date is 27 and you bought the addon on July 17, the addon would expire on August 27.
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