Why I can't text and make calls here in France?

Aharon K.

Why I can not text and call here in France when I still have money in my fizz wallet? Roaming is on, data is on.
What's wrong. Can't manage at my vacation without communicating.

Mike

I believe that your best option is to contact the support, since if the roaming is on, and you are connect to a provider, it seems to be a fizz problem.

 

CHAT

Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

David L. 22643

Hi Aharon,
You want to activate, depending on your phone, the roaming data. You can easily find this option in your networking / advance settings.
Also, you may want to try to create a new APN, just to be sure. To do so, follow the instruction under the following link :
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
Regards,
David

Micah

I have seen some people solve this issue by putting their phones on airplane mode for 30s then attempting to reconnect to data.

Akim N.

Same issue ?

Micah

@akim You have the same issue?