I changed my idea and I don't need a new phone number

Hi, two days ago I ordered a new SIM card with Fizz
Today I received the card but my plans changed and I don't need to change my phone plan.
My question is: how to return the ordered SIM and to have a refound?
The envelope with the ordered SIM card is not open.


  • Mike
    Mike Posts: 20,980 ✭✭

    I do not think that you can return it. But you can try to contact the support and ask them.

    You can also sell it on Kijiji.



    Go to this page https://fizz.ca/en/faq/resolving-issuesif you are not connect login

    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.



    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)



    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Yelena
    Yelena Posts: 1,861 ✭✭
    I'm pretty sure that Fizz won't accept the sim card back and won't refund you.
    You can try to sell it on both forums (English and French) and on reddit. Since there are many issues with sims delivery, people should prefer to buy it from you rather than ordering from Fizz ;-)
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