I get disconnected when using cell. recieving or calling. ?

Sylvain B. #9528
Sylvain B. #9528 Posts: 2 ✭✭
in My Mobile
We are 3 that have the same issue. It doesn't matter where we are situated locally. We also did the 3 stupid steps. power off, airplane, sim card removal.
It's been like this on and off for a month now. My wife got fed up and switch services since we needed a functional cell at home. We are about to do the same.

Answers

  • Mike
    Mike Posts: 21,581 ✭✭

    Did you try to report your problem to the customer service? Did you check the signal? Which phone are you using?

     

    CHAT

    Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login

    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

     

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

     

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

     

  • Yelena
    Yelena Posts: 1,861 ✭✭
    This might sound ordinary, but Fizz is still in stabilization period, and possible service disruptions should be considered when you subscribe. If you cannot tolerate this, you should definitely change the provider.
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