Double Payment

Shybu
Shybu Posts: 1 ✭✭
in Your Fizz Account
What a poor service. i am double charged this month. I contacted the support in messenger. Getting a response is like climbing Everest. What is the platform for giving the Credit Card statement?

Answers

  • M T. #338
    M T. #338 Posts: 2,934 ✭✭
    You should contact Fizz with chat. Just open a help page ( exemple https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do ) and you'll see a bubble chat at the bottom right in about 15 seconds.
  • Simon H. #6464
    Simon H. #6464 Posts: 197 ✭✭
    Reach out to fizz support ASAP via Facebook chat, search fizz mobile.
    They will respond and correct the situation within minutes.
    Good luck
  • Yelena
    Yelena Posts: 1,861 ✭✭
    There is a bug in Fizz system after July maintenance. Lots of people were double charged in August.
    Just be patient and keep trying to reach out to the support by chat.
  • Balaram
    Balaram Posts: 9 ✭✭
    Try to contact them via Facebook or other ways.
This discussion has been closed.

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