why my plan has been changed?

Anthony H. #8655

My plan has been changed without any modification from me
When i go in the manage my plan it goes like that
Data: 1 GB • Voice: Unlimited minutes • SMS: Unlimited text messaging • Coverage: Quebec
But in the overview it says that I have 2GB of date 0 voice and 0 text messaging
When i try to make a call or a text a voice tells me that my plan doesn't allow to do that
I can't make any modification right now.

M T. #338

You need to contact Fizz.
.
You can initiate a chat session with Fizz by opening a help page like this one : https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do.
You'll see a bubble chat at the bottom right in a few seconds.

Thomas L. #1050

Same problem...

J D. #792

Fizz has many problem with their website. Contact them with chat or open a ticket using the contact form in your account profile.

Simon H. #6464

I’d recommend contacting then via Facebook chat, it’s the fastest way to get a response. Simply search fizz mobile and then chat.
Good luck