Question about data perk?

William H. #8553

I just used my 500 mb data perk, but I'm not seeing it being added to my data left. Is this normal? Does it apply immediately or does it start the following month?

M T. #338

You can use it immediately and it should show up on your "data left"

William H. #8553

I'm not seeing it in my data left, does it take time to update?

Shilgi

usually it is applicable right away

M T. #338

Go to my plan and scrool down to my reward and click on details ( or use this link https://zone.fizz.ca/dce/customer-ui-prod/#/loyalty ).
Do you see anything in "My perks" , in use ?
You should see a 500mb in it. If not it could be that the maintenance (https://fizz.ca/fr/faq-periode-stabilisation) has not completed
and this function is not working .

William H. #8553

Yes I see it in use! But is it supposed to add to the data left in the overview? If not, then everything seems to work fine, I was just confused.

M T. #338

Normally you should see it in "Data left" and this "data" is used first (before your paid data plan if you have any)

William H. #8553

I see it now, I just had to wait a few hours, thank you everyone!