cannot receive SMS

Gabriel G. #8327

What happened I cannot have SMS???
im unlimited
restarted phone do nothing
i can get phone calls and i have LTE

Mike

You must contact the support

CHAT

Go to this page https://fizz.ca/en/contact-us, if you are not connect login

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email

Yelena

There is a network problem now. Be patient, it will be back to normal.

Yelena

Check now, it should work.

Mohcine Q.

Give it a bit of time just to be sure it's not a temporary problem. If your problem isn't fixed. Contact the support.
If this answer helped you, don't hesitate to put it as best answer

Leifuer

Take easy, same here. You know it's Fizz as we are Fizzer, we are in the period...

Yelena

@Gabriel: can you close the topic by choosing the best answer? It seems that the issue is resolved by now.