Why can't I call a USA Phone Number?
Data: 2 GB
Voice: Unlimited minutes
SMS: Unlimited text messaging
Coverage: Canada + USA
And can no longer call the USA. I've tried restarting my phone and it does not change anything. It says "Your current plan does not allow you to connect this call".
Answers
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You must contact the support, since they have planned same maintenance
CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not connect login
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
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