How can I change my address and keep beta pricing?

George C. #8215

Part of my confusion lies in that the help page for moving (https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service) mentions that "he steps here below will be replaced during the month of july by a simpler process." Has this been implemented yet as it is the end of July?
How can I go about changing my address and keeping the beta pricing?

Mike

They will do some modification starting form the 28th of July, I believe that at that time they simplify it.
But, you should contact the support in order to be sure.

Yelena

The price you pay won't change when you change the address. After you move you should subscribe to a new plan, then contact the support and they will reimburse you the difference between the new and the old plans.
Here is the info from FAQ (following the link in your question, point 3) -
https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service
If you initially subscribed on or after March 13, 2019, so in other words after our service officially launched, you’ll have access to the same price if you choose the same plan with the same speed.
If you initially subscribed before March 13, 2019, so in other words during the beta period:
Create your new plan. The price will be different, but that’s normal.
Once that new plan has been activated, contact us via the chat bubble in the lower right-hand corner of your screen. We will reimburse you the price difference between your old plan and the new one, and your beta price will be back the next month.