6 days no internet. No end in sight? Do I just cancel?

Andrew T. #7962
Andrew T. #7962 Posts: 4 ✭✭
in Internet

I updated my payment method but my account got suspended. The payment is up to date and the payment method valid. Still suspended after 6 days!!! I have used the chat and facebook and I keep getting the same seemingly automated responses with no end in sight. Someone must help right away or I will chargeback the payment, return the modem and contact office de protection de consommateur. This is also a warning to any new Fizz member.

Answers

  • Takion
    Takion Posts: 330 ✭✭
    You need to contact support they are the only ones who can fix you issue
    Here the informations how to contact the support.
    You're logged into your Fizz account.
    You're active on a help page. https://fizz.ca/en/faq/resolving-issues
    You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
    You have disabled any ad blockers in your browser.
    or you can contact Fizz support by sending a message by facebook
    https://facebook.com/fizzca
  • Yelena
    Yelena Posts: 1,861 ✭✭
    This is not the right place to be so agressive. We are users like you here. People who are not Fizz customers won't read your message, and I doubt that the support will.
    You can unsubscribe if you aren't happy with the service and get fully reimbursed if you subscribed less than 15 days ago.
    https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet
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