Does mobile internet work nationally? Works for me in my home area code in Ottawa but nowhere else

Steven V. #8140

Works in Ottawa but not once it leaves home area code. Once it enters fizz ext network I no longer have internet access. No access even in metro Toronto. Is this normal?

Mike

If you have Canadian coverage yes it must work.
Did you have activated the data roaming?
 
 
This week I read other people complaining about similar problems with data in roaming.I will contact the support.

CHAT
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Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

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Steph_PEMO1

If you selected Canada coverage in your package, then you should. Roaming must be activated.
You better contact Fizz support now to fix it, as you are paying for that service.
https://fizz.ca/en/contact-us

Allison W.

No, that's not normal. Is this a long term problem or something you've noticed recently? I have seen multiple people complain about recent problems with Fizz EXT outside of Quebec/Ottawa, but it did work for me as recently as early July while in Ontario.
Do you have roaming activated on your phone?

Yelena

Maybe this can help you - activate airplane mode and after 20 seconds put it back to normal.

Rui Y. #3868

Should but also sometime it doesnt. I have the problem in montrela metro. Does your phone suppoort the available bandwidth offered?
I have a Chinese Phone and it doesn't support the 4G bandwidth in Canada so im on H+ most of the time and no network in metro or at specific locations

Yelena

@Steven: do you have LTE network in all Toronto metro stations?
@Rui: In Montreal not all of the metro stations are covered.

Code_KRUEW

@Rui, @Yelena when Steven says metro Toronto, I believe he is talking about the Toronto metropolitan area and not the "Metro" which most of the rest of Canada calls the subway :-). The only mobile network on the Toronto subway is Freedom, no other operators are available.