2 gigs is not working

mary Y.

I just apply for 2 gb for a month, and it’s not working (it was working perfectly in the beginning) but I don’t know what should I do .. please help

Mike

Double check the APN?
 
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
 
CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not connect login

Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

FACEBOOK
Your can also send a message via facebook messanger
https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM
You can also fill a contact form from your account
Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

And if you still have problem contact the support

Shilgi

what kind of phone do you have?

M T. #338

Plan changes are effective on the next cycle only.

Yelena

When did you subscribe to Fizz and how long it was working? Are calls and sms still working?

Steph_PEMO1

@Mary, what do you mean not working ? You have no data, or you don't have 2 Gb ?

Allison W.

Are you out of the province? Many people have reported problems on the Fizz EXT networks over the past few days.