Payment issue
Answers
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Sure you can, did you associate the new card with your plan?
To update your payment method Go to My Plans in your account. Click on Manage > Payment method.
Make sure to your new payment method is associated to your plan.Was your payment rejected?
If your credit card payment is rejected, you will receive a communication to let you know, and you will need to take action before 10 p.m. that same night by either:
- Update your payment method in your Fizz account.
- OR
- Make a credit card payment in order to release funds and allow for your Fizz payment to go through.
IMPORTANT: Only one last attempt will be made between 10 p.m. and 11h59 on the day preceding your plan’s anniversary date to collect your monthly payment.
If your payment is rejected once again, your plan will be suspended and you will have 30 days to pay the amount due via the “Make my monthly payment” button that will be made available in your Fizz account. Once your payment has been received and confirmed by Fizz (please allow a delay of up to two hours), your plan will be reactivated.
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If issue persists, you can contact Fizz customer service.
You can send a message by facebook https://facebook.com/fizzca
Or you can use Fizz chat. Make sure that:
- You're logged into your Fizz account.
You're active on a help page such as https://fizz.ca/en/contact-us- Simply click on the chat bubble that appears at the bottom on the right.
You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).- You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
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First update the payment method in your profile: My profile => Payment methods, then update it in your plan: My plans => Manage => Payment methods.9
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it usually take 24 hours for them to update the credit card information6
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When it comes to money, please do not hesitate and contact Fizz support and make some print screen of your action as they may ask it.3
