Sure you can, did you associate the new card with your plan?
To update your payment method Go to My Plans in your account. Click on Manage > Payment method.Make sure to your new payment method is associated to your plan.
If your credit card payment is rejected, you will receive a communication to let you know, and you will need to take action before 10 p.m. that same night by either:
IMPORTANT: Only one last attempt will be made between 10 p.m. and 11h59 on the day preceding your plan’s anniversary date to collect your monthly payment.
If your payment is rejected once again, your plan will be suspended and you will have 30 days to pay the amount due via the “Make my monthly payment” button that will be made available in your Fizz account. Once your payment has been received and confirmed by Fizz (please allow a delay of up to two hours), your plan will be reactivated.
If issue persists, you can contact Fizz customer service.
You can send a message by facebook https://facebook.com/fizzca
Or you can use Fizz chat. Make sure that:
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
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