my home internet is down, how do i get it back online?

Devin T.
Devin T. Posts: 1 ✭✭
in Internet
my internet is not working for 3 days

Answers

  • Mike
    Mike Posts: 21,597 ✭✭

    You should contact the support, did you check if some of your neighbours have the same problem with cable internet?

    CHAT
    Go to this page https://fizz.ca/en/contact-us, if you are not connect login

    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    FACEBOOK
    Your can also send a message via facebook messanger
    https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM
    You can also fill a contact form from your account
    Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Yelena
    Yelena Posts: 1,861 ✭✭
    Did you have a similar problem in the past? Did you try to reset the modem?
  • Allison W.
    Allison W. Posts: 1,272 ✭✭
    Have you tried restarting the modem?
  • Yelena
    Yelena Posts: 1,861 ✭✭
    Did you resolve the issue? Otherwise contact the support.
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