Not internet yet?

Magdalena A.
Magdalena A. Posts: 1 ✭✭
in My Mobile
Even if I settled APN setting manually 6 heures ago, and restarted my phone 4 times, still no internet. Help please!

Answers

  • Mike
    Mike Posts: 21,581 ✭✭

    Did you check the data is enabled in your phone?
    Do you have data in your plan?
    Is your phone compatible with Fizz?
    If all the answers are yes, you must contact the support

    CHAT
    Go to this page https://fizz.ca/en/contact-us, if you are not connect login

    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    FACEBOOK
    Your can also send a message via facebook messanger
    https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM
    You can also fill a contact form from your account
    Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Steph_PEMO1
    Steph_PEMO1 Posts: 873 ✭✭
    Do you have data in your package ?
    By experience, incoming and outgling calls + Internet are usually easy to set. It's more the MMS that usually gives hard time.
    Incoming and outgoing calls are working ?
    SMS too ?
    https://fizz.ca/en/contact-us
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