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Can i delete a sim card from an account?

I had a-lot of trouble setting up my plan because of the card limit. I tried to create a new account, but i had already put my sim in my old account. After hours of frustration, i decided to post here to see if i can get help from the people at fizz

Answers

  • Mike
    Mike Posts: 18,409

    First of all we are only users

    Yes you can unsubscribe, however, be carefull and read the guide if you want to keep your number.


    https://fizz.ca/en/faq/unsubscribe

    however, I will suggest to contact the support, and they will help you out with the credit card

    CHAT
    Go to this page https://fizz.ca/en/contact-us, if you are not connect login

    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    FACEBOOK
    Your can also send a message via facebook messanger
    https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM
    You can also fill a contact form from your account
    Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • J D. #792
    J D. #792 Posts: 314
    this kind of thing only Fizz support can do it for you. Best is contact them
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