If you are looking for something specific, please use the search bar to check if someone else has asked or answered the same question before posting a new question.

Not Receiving Phone Calls? (Sometimes)

Rachon
Rachon Posts: 12
Hello, Recently I was informed by a few people that they were trying to get a whole of me for about a week straight but my phone would just go to voice mail. I finally get a missed call and a voice mail notification a week later. Whats the deal? This only started happening recently.

Answers

  • Yelena
    Yelena Posts: 1,801
    This happened to me too a few months ago. It was resolved.
  • Mike
    Mike Posts: 18,409

    Try to contact them

    CHAT
    Go to this page https://fizz.ca/en/contact-us, if you are not connect login

    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    FACEBOOK
    Your can also send a message via facebook messanger
    https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM
    You can also fill a contact form from your account
    Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Mike
    Mike Posts: 18,409

    Try to contact them

    CHAT
    Go to this page https://fizz.ca/en/contact-us , if you are not connect login

    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    FACEBOOK
    Your can also send a message via facebook messanger
    https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM
    You can also fill a contact form from your account
    Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Shilgi
    Shilgi Posts: 191
    i had the same issue, you should definatley contact them and it should work
    best of luck !
  • Leifuer
    Leifuer Posts: 457
    This may due to the instable period...
  • Whizz
    Whizz Posts: 7,846
    In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .
    Thank you very much for your understanding.
    Have a good one!
    -Bogdan
This discussion has been closed.