Payment error and can't add payment method nor delete any on account.

Raghav
Raghav Posts: 12 ✭✭
in Your Fizz Account
I just receieved a text from fizx...That my monthly payment has failed and I should update payment method...
Now when I login through the website I can neither change payment method nor delete it through manage payment methods... Or try to do a transaction again...
CAN FIZZ SUPPORT please check my account and delete all duplicate payment methods associated to it.... The thing is when I enter the info ...the website is not saving it ...I press the button but nothing happens
I am trying to save but it shows maximum card on account reached now.

Answers

  • Mike
    Mike Posts: 21,680 ✭✭

    You cannot delete a payment method before insert a new one.
    But you also received the error of the maximum number of credit cards, therefore, you should contact the support.

    CHAT
    Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    FACEBOOK
    Your can also send a message via facebook messanger
    https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM
    You can also fill a contact form from your account
    Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

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