Modem unresponsive

iulian C.

I just signed up for home internet less than 48 hours ago; the tech guy left everything in order but this morning the modem is not responding at all; what do I have to do for a modem replacement or schedule a tech appointment?

Mike

Try to reset at first

 

Restart your Wi-Fi modem

1. Unplug the power cable on your Wi-Fi modem.
2. Make sure all the lights on the modem are off once you have unplugged it.
3. Wait ten (10) seconds.
4. Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network.

 

 

3. 
   

   Restore your Wi-Fi modem to its factory settings

   
   

   IMPORTANT: This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi settings (network name, password, etc.).

    

   Using a small, sharp object, press the modem’s reset button for 10 seconds.

   Once your modem has restarted, follow the same instructions you used when you initially installed it.

    

   Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.

   
   

If possible, connect another device to your Wi-Fi modem

Simon H. #6464

Morning iulian,
Could you try unplugging the power and then plugging it back in
It should reset it and take about 5 minutes to come back
I'm sure it will work after.
Good Luck