Why can’t I add my card in payment method?

Leyi

I received an email from Fizz about updating my credit card in the payment method. I didn’t do anything about my account.But the system of fizz deleted the only card in my payment method. After that I can’t add another one (that’s reached card limit ). I changed every credit card I have, even tried to use another computer but it’s doesn’t work. Now fizz lock my mobile support since I cannot make the payment . Fizz really should find a better way for their service. Would I lose my phone number?

Raghav

Contact fizz via messenger. Add a debit card or prepaid debit card.

Yelena

This is a known problem. Here is a similar topic with Fizz contacts inside.
https://community.fizz.ca/questions/1995618-fizz-locked-number-add-credit-card-payment-method-reached-limit-problem-contacted-fizz

Simon H. #6464

Unfortunately you will have to contact fizz support via chat. Another one of those wonderful fizz bugs...
Good luck

Dominic L. #1933

Known problem. Contact support